Frequently asked questions
Tickets
Can you go here with the museum pass?
Yes, you can. It's best to reserve your place.
Should I make a reservation?
To make sure there is room, it is best to book. Reservations can be made by morning or afternoon. Buy your ticket online.
Are you coming with a group or with school? Then booking is necessary, fill in the appropriate form.
Do you work with a Riebedebie pass?
Yes, you can enter for free with the Riebedebiepas. It is best to reserve your place in advance.
Do you work with a UITpas?
Yes, thanks to the UITpas you can visit the museum at a discounted rate. Between 12 and 65, it's €3.50, and between 3 and 12, you can come and visit the museum for €2.50. It is best to book your place in advance.
What are the prices?
For adults it is 17.50 euros, for children 12.50 euros.
Come with your family
Come with your school
Come with your group
I am entitled to a reduction. How will it be granted?
Do you have a subscription from one of our partners or enjoy a discount? Bring your proof on the day of your visit. (teacher's card, free pass, season ticket, ...).
When you order your ticket online, select the appropriate discount.
Not sure which discount rate applies? Then buy your ticket at the reception desk.
I did not receive a confirmation email with tickets. What now?
You may have to wait a while for the mail to arrive. If you have not received a confirmation email with tickets after an hour, please email communicatie@speelgoedmuseum.be and we will help you out.
General
What are the opening hours?
We are open Tuesday to Sunday, from 10am to 5pm.
Is the museum buggy and wheelchair accessible?
Yes, the museum is accessible for buggies and wheelchairs. You can read more about accessibility here.
Can I donate my toys?
All information on donations can be found at the collection.
From what age is the museum interesting?
There is something to do for every age! The little ones won't get to experience everything yet, as most activities are for primary school children, but students, adults, parents and grandparents are also catered for.
Can I put something away?
Yes, there are lockers in the entrance hall next to the toilets. Read more about our facilities.
Going out with a group or school? Our staff provide large storage boxes for your group.
Are animals allowed?
No, you can bring your stuffed animal though. Read more about our house rules.
What languages is the museum in?
The entire museum can be visited in Dutch, French and English.
How long does a visit take?
Approximately 2 hours. Read more about the museum.
Can I get something to eat or drink?
Yes, you can in the museum café. Read more.
Where can I park?
Parking Station Mechelen is adjacent to the museum. Read more about 'how to get here'.
Didn't find an answer to your question?
Contact info@speelgoedmuseum.be or call us on +32 015 55 70 75.